Refund policy

At 47 Fashion Mart, we want you to feel confident about what you purchase. If something isn’t quite right, we’re happy to review your return request and help make the process as straightforward as possible.

Please review the following policy before sending an item back.

1. Return Eligibility

We accept eligible returns requested within 30 days of the delivery date.

To qualify for a return, items must:

Be unworn and in original condition
Be free from stains, odors, makeup, perfume, pet hair, or other signs of use
Have all original tags and labels attached
Include the original packaging, where applicable
Not have been altered, washed, damaged, or otherwise used

For clothing, we understand that you may need to try an item on to determine the right fit. Items may be tried on carefully, but they must remain in new and resalable condition.

2. Items That Cannot Be Returned

For hygiene, safety, and product-condition reasons, certain items may not be eligible for return, including:

Items that have been worn, washed, or damaged
Items without original tags or labels
Items showing signs of makeup, perfume, deodorant, stains, or other use
Items that have been altered or modified
Gift cards
Final sale or non-returnable items clearly identified at the time of purchase

If a returned item does not meet our return requirements, we may decline the return or issue a partial refund where appropriate.

3. How to Request a Return

Before sending an item back, please contact us at info@47fashionmart.com.

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Any relevant photos, if the item arrived damaged or incorrect

Please do not send merchandise back before receiving return instructions from our team.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If we sent you the wrong item or your item arrived damaged or defective, please contact us as soon as possible. After reviewing the situation, we may provide appropriate return instructions.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Once 47 Fashion Mart receives and inspects your returned item, the refund will be processed within 1 to 2 business days; however, it may take approximately 5 to 10 business days for the funds to appear in your account. The exact timing depends on your card issuer or financial institution and may vary.

6. Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered and in good condition.

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery at info@47fashionmart.com.

Please provide your order number and clear photos showing the issue. We will review the information and determine the appropriate solution, which may include a replacement, return, or refund.

7. Exchanges

We do not guarantee direct exchanges because product availability can change.

If you would like a different size, color, or style, please contact us. Depending on availability and the circumstances of the request, we may recommend returning the original item and placing a new order.